Monday, November 29, 2010

Why I'm an idiot and amazon.com is awesome

You are now connected to Elias from Amazon.com.

Me: Hi. I am trying to apply gift cards from swagbuck to my account. I have 5 of them and have never used them before (this is my first time ever doing this), but it keeps telling me that I've already redeemed the code. It let me enter the first code, but none of the other ones.

Elias :Hello, my name is Elias. I'll be happy to help you today.

Elias :
Let me check this for you .

Elias :
May I have the name on your account?

Me:Dana Hartness

Elias :Thank you. Your email address is _______________, correct?

Me:right

Elias :Can you hold for a minute or two while I research this for you?

Me:sure

Elias :Thanks for waiting.

Elias :I've checked and found that you do have $5.51 to your Gift Balance,

Me:right...like I said, it allowed the first code but none of the others

Elias :I've checked and found that only 2 are unredeemed, $5 + $0.51

Me:no...I'm saying that I am trying to APPLY codes that I've earned from swagbucks and it only let me apply one of them. I have 5 total. It tells me that I've already applied them, but I haven't.

Elias :Can you hold for a minute or two while I research this for you?

Me:YEP (1:12:44 PM)

Elias :I'm sorry to keep you waiting. (NOTE...1:23:14 PM)

Elias :You will not be able to use more than one Gift Card to the order.

Me:I'm not trying to USE a gift card. I'm trying to APPLY them to my account.

Elias :I'm sorry for not being able to assist you much.

Me:Soooo????

Me:What do I do?

Elias :okay

Elias :Is it Amazon gift Card?

Me:yes

Elias :Please may I have the claim codes?

Me:sure...

Me:1......

Me:2............

Me:3............

Me:4..............

Me:5.............

Me:I've already redeemed either the first or second one...not sure which one it accepted.

Elias :I'm sorry to keep you waiting. I'll just be a moment longer.

Me:ok (1:31:50 PM)

Elias :Dana, I'm sorry to disappoint you but all the Codes has been claimed. (again, NOTE....1:39:59 PM)

Elias :I'm sorry for this.

Me:i just don't understand how that's possible if I've never used them.

Me:how do I get this resolved?

Elias :I'm sorry for not being able to assist you much.

Me:ok, is there someone else I can talk to? I have earned these gift cards, have never applied them to my account before and they should work.

Elias :If you'd like to talk then please give us a call, our phone number is 1-866-216-1072. We're available 24 hours a day, 7 days a week.

Elias :I'd like to issue you a promo of $10 as an exception for you.

Elias :Will that be alright with you?

Me:what does that mean?

Elias :It is equal to $10

Elias : This amount will automatically apply the next time you order an item shipped and sold by Amazon.com. You won't need a claim code. For more information about using your promotional certificate visit: http://www.amazon.com/help/promotionalcertificate

Me:thank you. I appreciate your offer, but i just went through my order history and I believe either my husband or myself used the codes back in August...

Me:I see an order where a gift card was used and that's the only thing I can think of

Elias :It has been used you.

Me:I want to be honest and not just take money from amazon

Me:i just saw it.

Elias :I understand and believe you

Elias :I've issued $10 to your account.

Elias : Is there anything else I can do for you today?

Me:no, I appreciate your time and help.

Elias :You are welcome

Elias :Thanks for visiting Amazon.com. We hope to see you again soon! (1:52:56 PM)

Me:thanks!



***and now for that slice of humble pie. :)

2 comments:

Amy A. said...

Bless Amazon.com's heart

Susan said...

Dana,

I've had a bit of trouble with swagbucks and amazon gift cards. What I do now is go into my SB account and mark the gift card(s) used as soon as I apply them to my amazon account.

Even if I'm not going to purcahse anything, I add the gift cards to the account and they just sit there until I'm ready to use them.

And you're right, Amazon is great.

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